General
Privacy Policy
Last updated 28th December 2023
This policy explains how CT4N Charitable Trust Ltd, CT4N Travel Ltd and CT4N Ltd collect, manage, use and protect your personal data. Put simply, we will not store any of your personal data unless you explicitly give it to us and understand that we are storing it. We will update this privacy policy to reflect legislation and our current activity. You can check when it was last updated by the date posted at the top and bottom of this page.
Who are we?
In this policy ‘we’ or ‘us’ refers to CT4N Charitable Trust Limited, CT4N Travel Limited and CT4N Limited. CT4N Charitable Trust Ltd started life as Nottingham Community Transport Ltd in 1979 and has been providing transport solutions to groups and individuals in Nottingham and Nottinghamshire ever since. CT4N Charitable Trust is a not for profit and registered charity (700463). CT4N was registered in January 2018 as our commercial entity. CT4N Travel is a travel agency based in Sherwood, Nottingham. CT4N Travel is part of PTS (Protected Trust Services - number PTS5880). We sell holidays to customers in the UK for across the world. We trade under CT4N Travel, The Greek Specialist and Wintasun. CT4N currently runs the linkbus network under contract to Nottingham City Council and operates other contracted services on behalf of Nottinghamshire County Council, Derbyshire County Council, alongside our own commercial bus services.
What we collect
We collect basic personal data about you like your name, postal address, telephone number and email address. This might be to register you as a member with us or keep in touch about your bookings. If we want to use this information to send you marketing or communications, we will ask you first. Sometimes we will collect other information about you such as your date of birth, travel needs or mobility issues; this is to help us with processing your booking, improving our service or collating information for anonymous reporting to funders or partners. We will be clear when we are asking for this information. You don’t have to disclose any of this information to visit our website or use the linkbus network, but we may not be able to provide you with certain services without it.
Marketing and communications
We want to keep in touch with people interested in our services. With your consent, we will store your personal data to provide you with information, updates and promotions about us. If you have provided your details to us for another reason, and have asked not to be contacted with marketing and communications, we will store your details with an explicit reference not to contact you in this way.
How we collect your information
We collect your personal information in a number of ways:
• When you provide it to us directly, e.g. through an online form, via email or over the phone
• When you provide permission to other organisations to share it with us (including Facebook or Twitter)
• When we collect it as you use our websites or apps When you have given it to a third party and you have provided permission to pass your information on to us
• From publicly available sources.
Occasionally, we may pay for contact details. Before we purchase contact information, we will check the wording used when your information was originally collected, to make sure that we only contact people who have actively expressed an interest in receiving information from third parties. When you give permission for organisations to share your data, you should check their privacy policies to understand how they will process your data.
Online forms
We use online forms to process bookings, enquiries and e-communication subscribers. When you submit your information to us through a form on our website you are consenting to us storing your information for these purposes. The details you provide are sent to us securely. They are not stored on the website.
Sharing your information with third parties
We will never sell or rent your personal information to other organisations. We might share relevant parts of your information with agents and contractors approved by us in the following circumstances:
• When we use other companies to provide services on our behalf, e.g. processing, web design, graphic design, marketing, mailing or delivering orders, answering customers’ questions about products or services, sending mail and emails, customer analysis, assessment and profiling, when using auditors/advisors or processing credit/debit card payments
.• If we receive a complaint about any content you have posted or transmitted to or from one of our sites
• If we run an event in partnership with other named organisations. We will be very clear what will happen to your data when you register
• If we merge with another organisation to form a new entity
• We may share statistics about our site visitors, supporters, customers and sales to describe our services and operations to prospective partners, advertisers and other reputable organisations but these statistics won’t include any personally identifying information
• We disclose information to third parties or individuals when obliged to by law, for purposes of national security, taxation and criminal investigations and for other lawful purposes.
• We disclose information to safeguarding boards in cases where a safeguarding concern or alert is required, in line with safeguarding legislation.
A lot of the personal data we obtain is processed by our staff in the UK. However, for the purposes of IT hosting and maintenance, some file exchange and storage, and email marketing, your information may be situated outside of the European Economic Area (EEA). This will be done in accordance with guidance issued by the Information Commissioner’s Office. For third parties which we currently use and who store your data outside of the EEA, details are provided below.
The Rocket Science group
As well as standard internal email procedures, we use a third party provider, The Rocket Science group (using MailChimp), to deliver e-communications. MailChimp is a marketing automation platform and email marketing service. For more information, please see the mailchimp privacy notice.
Mailmunch
We may use Mailmunch to store the data of subscribers to our e-communications. For more information, please see the mailmunch privacy notice.
WeTransfer
We use WeTransfer to send large files; for example, large images to press or design contacts. As with everything else, we’ll only share information about you if you have given us permission to do so. WeTransfer has a privacy policy here.
We carry out some of our work on Google drive. Information inputted on Google drive is stored in secure data centres. We use Google accounts and other products on Google to help us run efficiently. Google has a privacy policy which you can read here.Cookies and Google Analytics information is covered in point 8.We will keep you informed of any other services, systems or data management providers like the above that we might use in the future.
Legitimate interests
There are a number of lawful reasons that mean we can use (or ‘process’) your personal information. One lawful reason is something called ‘legitimate interests’. Broadly speaking Legitimate Interests means we can process your personal information if:We have a genuine and legitimate reason and we are not harming any of your rights and interests.
Retaining your information
If you decide to unsubscribe from communications with us, or you stop using our services, we will keep some basic information to avoid duplication and so that we stop sending you unwanted communications.
Cookies and Google Analytics
We use cookies on our website. Cookies are small files placed on your computer or machine’s hard drive, or in your browser memory, when you visit our website. We place them there to improve your user experience of the site. Many websites use cookies and do so to improve the user experience by enabling that website to ‘remember’ you, but not identify you. We also use Cookies to inform Google Analytics. Google Analytics logs details of visitor behaviour patterns. This information is processed in a way which does not identify anyone. You can choose to disable cookies through your browser and you can opt out of being tracked by Google Analytics across all websites athttp://tools.google.com/dlpage/gaoptout
Emails sent to us
Any email sent to us, including any attachments, may be monitored and used by us. Email monitoring or blocking software may also be used. Of course, you have a responsibility to ensure that any email you send to us is within the bounds of the law.
How to contact us
You can find out if we hold any of your personal information, make changes to information we hold, or ask for your data to be deleted. This must be done in writing and addressed to:
Data Protection Officer
CT4N Ltd
Sherwood Bus Garage
Mansfield Road
Sherwood
NG5 2JN
Once this has been done, we have one calendar month to deliver this information to you.
You can contact us at any time to ask us questions about our privacy policy by emailing enquiries@ct4n.co.uk or call us on 0115 986 3355
Last updated 28th December 2023
